1. Return Eligibility Benjamin Cooks accepts returns for products that are damaged or defective upon arrival. If you receive a product that is incorrect or damaged, please notify us within 7 days of receiving the order. To initiate a return, please contact us at [email protected] with your order details.
2. Return Process To return an item, you must contact us at [email protected] with the following details:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect product (if applicable)
Once we review your return request, we will provide instructions for returning the item.
3. Refunds Refunds are only issued for damaged or defective products. Refunds will be processed to the original payment method (in our case, cash on delivery). Please note that refunds may take 7–10 business days to process.
4. Non-Returnable Items We do not accept returns for products that have been used, altered, or washed. Products that are not in their original condition or packaging will not be eligible for a return or refund.
5. Shipping Fees Shipping fees for returns are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
If you have any questions or concerns regarding returns or refunds, please email us at [email protected].